1. Where is Mbooni Water and Sanitation Company (MBONWASCO) located?
MBONWASCO main office is located at Mbumbuni, adjacent to the Deputy County
Commissioners Compound. The Tawa office is proposed for future
development.
2. What is required when applying for a new connection?
A new customer is required to fill in the consumer agreement form and attach
copies of their National ID and KRA PIN, together with any other requirements
provided by the company.
3. How do I register a complaint, report leakages, or burst pipes?
You can contact our customer care through +254725105129, send an email to
mbonwasco@gmail.com, or visit our offices during normal working hours.
4. What should I do if I pay my bill to the wrong account?
Contact the customer care office or visit the company offices for assistance and
bill reconciliation.
5. Why did I receive a high water bill?
This may be caused by increased water consumption, leakages within your
premises, faulty meter readings, or an incorrect meter reading.
6. Why am I billed on average/estimate?
Estimated billing may occur when the meter reader cannot access your premises,
the meter is faulty, or the reading could not be captured correctly.